FACTORY XENON believes in customer satisfaction. Within 30 days (warranty period) of your purchase, items can be returned to FACTORY XENON via USPS or approved carrier. Please contact us at Support@factoryxenon.com with any concerns you may have with your order. We will provide you instructions on how to return your items for exchange or refund. Returns may be subject to a 20% restocking fee.
All exchange or return merchandises must be in original condition. Customers are responsible for the shipping cost of the exchange or return items. After the order has been shipped, shipping fees, handling fees and processing fees. will not be refunded.
Refused shipment will be charged to your credit card for shipping and handling fee. Customers are responsible for the cost of re-sending the refused shipment.
No exchange or return for refund can be made if the bulbs are damaged due to the customers’ mishandling (handle the glass capsule with bare hands), abuse, accident or negligence.
For all U.S. customers – defected bulbs replaced under warranty, FACTORY XENON will be responsible for the shipping cost and will only ship by USPS 1st Class Mail.
For all international customers – all items under warranty period will be replaced, however customers is responsible for shipping cost.
For returns out of warranty period – we charge a 20% re-stocking fee, which covers shipping fees, handling fees and processing fees.
If a dispute concerning or related to all the transactions/agreements in this website between customers and FactoryXenon.com, both parties agree first to attempt to resolve such dispute by negotiations held in good faith between them. If the parties hereto are unable to resolve the dispute amicably between them, then the dispute shall be finally settled by arbitration. All such disputes shall be finally settled under the laws from the State of California.
If you have any questions concerning the return policy, please write to us at firstname.lastname@example.org. Once again thank you for shopping at FactoryXenon.com. Serving you is our privilege.
We recommended installing our products by a certified electrical technician or under the technician’s supervision. FactoryXenon.com will not be held liable for any improper use, any injure or damage of your vehicle resulted of using our products. Use at your own risk.