FACTORY XENON believes in customer satisfaction. Within 30 days (warranty period) of your purchase, items can be returned to FACTORY XENON via USPS or approved carrier. Please contact us at firstname.lastname@example.org with any concerns you may have with your order. We will provide you instructions on how to return your items for exchange or refund. Returns may be subject to a 20% restocking fee.
All exchange or return merchandises must be in original condition. Customers are responsible for the shipping cost of the exchange or return items. After the order has been shipped, shipping fees, handling fees and processing fees. will not be refunded.
Refused shipment will be charged to your credit card for shipping and handling fee. Customers are responsible for the cost of re-sending the refused shipment.
No exchange or return for refund can be made if the bulbs are damaged due to the customers’ mishandling (handle the glass capsule with bare hands), abuse, accident or negligence.
For all U.S. customers – defected bulbs replaced under warranty, FACTORY XENON will be responsible for the shipping cost and will only ship by USPS 1st Class Mail.
For all international customers – all items under warranty period will be replaced, however customers is responsible for shipping cost.
For returns out of warranty period – we charge a 20% re-stocking fee, which covers shipping fees, handling fees and processing fees.
FACTORY XENON knows that you care how information about you is used and shared. As part of its commitment to customer service, FACTORY XENON strives to make you feel safe and comfortable doing business with us. Here are some guidelines FACTORY XENON follows to keep your personal information private.
FACTORY XENON may collect certain personally identifiable information, including but not limited to name, address, telephone number, and email address. FACTORY XENON may also collect your credit card information and billing address when you provide FACTORY XENON with such information.
FACTORY XENON may share personal customer information provided to FACTORY XENON with third parties who provide services and products to FACTORY XENON. Examples of ways in which your information may be used include, but are not limited to, the following:
Customer experience enhancements
FACTORY XENON is not in the business of selling its customers’ personal information to others. FACTORY XENON does not sell, rent or trade its customers’ personal information to third parties.
How to Contact Us
If you have questions about this privacy statement, the practices of this site or your dealings with this site, please contact FACTORY XENON via e-mail at email@example.com.